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Template Level 9

Decision Authority Matrix

Define who makes which decisions in your business so nothing bottlenecks at you.


Section 1
How to Use This Matrix

For each decision category below, write out: (1) what specific decisions fall into this category, (2) who has the authority to make them without asking you, and (3) at what threshold or condition the decision gets escalated to you. The goal is to free yourself from every decision that does not truly need the CEO.

Section 2
Financial Decisions

Spending, pricing, refunds, discounts, payment terms. Be specific about the amounts.

Who Decides Escalation Threshold Examples
Section 3
Hiring and People

New hires, contractor agreements, firing, performance reviews, pay raises.

Who Decides Escalation Threshold Examples
Section 4
Client Decisions

Taking on new clients, scope changes, turning down work, handling complaints.

Who Decides Escalation Threshold Examples
Section 5
Operational Decisions

Tools, software, processes, office or workspace changes, vendor choices.

Who Decides Escalation Threshold Examples
Section 6
Strategic Decisions

New services, market changes, partnerships, brand direction, big investments.

Who Decides Escalation Threshold Examples
Section 7
Summary: Decisions Only You Should Make

Review the matrix above. Write down the short list of decisions that truly require you, the CEO. Everything else should have a clear owner and threshold.

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